system:registrars
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system:registrars [2024-02-24T11:51:29+0000] michael_paoli updated information about (mostly now incorporated) earlier references |
system:registrars [2024-02-24T18:24:13+0000] michael_paoli Gandi added details on much earlier support request |
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| no cost to simply create account there) - I ran across a slight bug in | no cost to simply create account there) - I ran across a slight bug in | ||
| their interface - notably setting up account in US, and dealing with | their interface - notably setting up account in US, and dealing with | ||
| - | states. I reported the issue to them. They fixed it lickety-split and | + | states. I reported the issue to them. They fixed it in quite quick order and |
| were great on communication and follow-through to check and ensure that | were great on communication and follow-through to check and ensure that | ||
| all was well and I was no longer seeing the earlier issue I'd reported - | all was well and I was no longer seeing the earlier issue I'd reported - | ||
| pretty impressive response for a non-paying (or at least not-yet-paying) | pretty impressive response for a non-paying (or at least not-yet-paying) | ||
| - | customer. | + | customer. I looked up that much earlier issue for the details and went |
| + | (summarized) about like this: \\ | ||
| + | 2015-01-23T04:55:34Z I opened issue and got automated response (RT support-en #5534422) \\ | ||
| + | 2015-01-23T10:21:23Z I received notification they'd transferred it to relevant support area \\ | ||
| + | 2015-01-23T16:12:40Z I received notification indicating it was resolved \\ | ||
| + | 2015-01-23T19:06:27Z I checked, not (quite) resolved and notified them \\ | ||
| + | 2015-01-24T15:06:33Z I received notification they'd forwarded to specialist \\ | ||
| + | 2015-01-26T16:19:28Z I received notification they'd applied work-around on my account (effectively fixing it for me) \\ | ||
| + | 2015-01-26T18:31:36Z I checked confirmed all good (not only work-around but bug fixed) \\ | ||
| + | 2015-01-27T16:16:55Z I received notification confirming that they'd solved and fixed the issue \\ | ||
| + | This is vastly better than many registrars, when one often has to do battle with them and go | ||
| + | trough 2 to 3 rounds just to get them to even understand or acknowledge that there's even an issue, | ||
| + | after which other registrars may still fail to fix the issue and/or often provide incorrect information. | ||
| + | And I got that great level of service from Gandi when I wasn't even a customer yet and for a relatively | ||
| + | low priority pretty minor bug. | ||
| Their No Bullshit slogan/motto really does very much apply. No | Their No Bullshit slogan/motto really does very much apply. No | ||
system/registrars.txt · Last modified: 2024-03-09T00:59:23+0000 by michael_paoli
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